Loading and delivery
Van loading and delivery for food wholesalers
Put each day’s orders on the right van, give every driver their stops on their phone, and know what happened at every door — without a separate delivery app.
From the dock to the last stop
Load each order on the right van
Loading an order puts it on that van’s run for the day, as its next stop. A van can go out more than once a day, and every order shows whether it is loaded.
- Vans with their delivery areas, departure times and cold class
- A van suggested for each order by where it is going
- A chilled or frozen order flagged when no van can keep it cold
- #1042 Luca's TrattoriaWest · chilledVan 1
- #1043 Corner CaféDowntownVan 2
- #1047 Harbor HotelEast · frozenNo cold van
Drivers see their run on their phone
Each driver signs in on a shared or personal phone with their name and a four-digit PIN. They see one stop at a time, with the customer’s phone and any key-drop instructions.
- Nothing to install: the run opens in the phone’s browser
- Take the van’s run and slide to leave — each customer is emailed it is on its way
- Directions open in Apple Maps or Google Maps
- Corner Café41 King Street · key drop: back door
- Call Maya(212) 555-0142
- DirectionsApple Maps or Google Maps
What happens at the door, recorded
Delivered, and who took it
The driver slides to mark it delivered, and can note the name of who received it.
Refused items, with a photo
Each line accepted, part-accepted or refused — damaged, quality or short — with a photo.
When it can’t be delivered
Closed, no access, nobody there, wrong address: the order comes back, nothing is charged, and the customer is told.
An arrival time customers can use
The “on its way” email says when to expect it — worked out from your own drivers’ pace, never earlier than the customer’s time slot.
An order summary from the delivery
Built from what was actually handed over, and linked from the delivered email.
Cold orders on cold vans
Each van is ambient, chilled or frozen; a chilled or frozen order is flagged when no van that keeps it cold is free, before it is loaded.
Questions about delivery
Does Supligo plan the best route?
Not automatically. Stops are driven in the order they were loaded, which most small wholesalers already plan by area. Route optimization is not part of Supligo today.
Do drivers need the Supligo app?
No. Drivers use their run in any phone browser. They sign in with your company’s team access and their own PIN — no email address needed.
Can customers track the van live?
There is no live map. Customers are emailed when the order leaves — with the stop number and an expected arrival time — and again when it is delivered.
Can a customer pick up an order instead?
Yes. A packed order can be handed over without a van, for will-call or a courier, and Supligo records who collected it.
Do drivers see prices?
No. Drivers see their runs and stops — never prices or totals.
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