To change an order, open it and press Change (on the phone: More actions, then Change the order). Change quantities, take a line off, add a product, or change the Delivery day, the time or the PO number, then press Save changes. What is already on it keeps the price it was ordered at and anything added is priced today; its History says what changed, and a customer already told it was confirmed is emailed the change.
Change works until packing starts. After that, counts are changed while packing, and a packed order cannot change.
To cancel, press Cancel order on the order (on the phone, under More actions) and confirm. It cannot be undone. The customer is emailed that nothing will come and nothing will be charged.
You can cancel until the order is loaded on a truck. To cancel one on a truck that has not left, take it off first: on the phone, More actions, then Take it off and the truck's name. Once the truck has left, the driver records at the door what was refused, or Can't deliver, and the customer pays only for what they take. An order the truck brought back shows Not delivered: load it onto a truck again, or cancel it.
A delivered order cannot be changed or cancelled, and its order summary is never edited (see Fix a wrong weight or price).
Customers who order online can change or cancel their own order until their cut-off, and only before you start packing. A confirmed order they change comes back to you as To confirm.
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