1. Open Help: the Help button at the top of every page on the web, or Menu, then Help in the phone app. On an order, Get help (on the phone, Help at the top of the order) starts with that order already attached.
2. Press Message Supligo and tap what it is about. For something about one order, tap the order too.
3. Write what you were doing, what you expected and what happened instead, and send it. Copy the exact words of any message on the screen.
To show what you see, add a photo or a screenshot with the photo button beside the message box. On the web you can also paste a screenshot straight into it.
Anyone in your company can write. You see your own conversations; owners and admins see all of the company's.
You do not need to say where you were or which version you use: the web sends the page you were on, and the phone app says it is the phone and which version it is.
Help shows whether someone at Supligo is online right now. The answer comes back in the same conversation, and if you sign in with your own email you are told by email too. Once Supligo has answered, Did this fix it? Yes, close it closes the conversation; Not yet puts it back with Supligo.
If Supligo needs to look at your workspace to help, a banner says who, why and until when. They can only look, not change anything, and an owner or admin can press End now.
Still stuck? Signed in to Supligo, open Help: ask your question and get an answer in seconds, or talk to a person.