Team & sign-in

Reset a PIN or turn off someone's access

A forgotten or locked PIN, a change of role, or someone who has left.

Owners and admins do this in Team.

1. Open Team and press Manage on the person's row. On the phone: Menu, Team, then tap the person.

2. Under PIN, type a New PIN of 4 digits and press Reset PIN (Set PIN if they have none yet). On the phone, tap Change PIN (Set a PIN) and enter it twice.

3. Tell them the new PIN in person.

A new PIN also lifts a lockout. After five wrong tries they have to wait: 30 seconds at first, longer if it keeps happening.

To change someone's role, choose another Role in the same panel on the web; it saves at once. You cannot change your own role.

When someone leaves, press Turn off access and confirm (on the phone, switch Access off). They are signed out on every device at once and cannot sign in again. Nothing they did is deleted. Turn access on lets them back in.

People who sign in with their own email reset a forgotten password themselves: Forgot password? on the sign-in page.

Still stuck? Signed in to Supligo, open Help: ask your question and get an answer in seconds, or talk to a person.

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