1. Read the message. Could not reach Supligo on the web, or You're offline on the phone, means the connection. Check it, then press Try again, or pull down on a phone screen to refresh.
2. A message that something is not available to your role means your role does not include it. Ask an owner or admin.
3. Sign out and back in. On the web, press your name at the foot of the side menu (your initials at the top right on a small screen), then Sign out (Switch person on a shared computer). On the phone: Menu, then Sign out (Sign out and lock on a shared phone).
4. Forgot your password? On the sign-in page press Forgot password?, enter your work email and press Send reset link. The link lasts 30 minutes.
5. PIN refused? After five wrong tries you have to wait a little. An owner or admin can set a new PIN in Team, which also lifts the wait.
6. On the phone, Couldn't read the answer means the app is older than Supligo: update the Supligo app.
7. If everything shows your company is paused on Supligo, owners and admins see why and what puts it right, and anyone can Message Supligo.
Still stuck? Message Supligo from Help, with the exact words on the screen.
Still stuck? Signed in to Supligo, open Help: ask your question and get an answer in seconds, or talk to a person.