Customers you have invited to order online place their orders themselves. For a call, a text, a WhatsApp or an email, bring it into Supligo. Owners, admins, operations and sales can do this.
1. On the web, press New order at the top of the side menu (the + at the top on a small screen). On the phone, open Orders and tap +.
2. Add a screenshot, a photo or a PDF of the order, type what they said, or both. On the web you can paste a screenshot (⌘V or Ctrl+V) or drop it in. Write it the way they said it, for example: 3 cases roma tomatoes, 2 bags onions for thursday.
3. Leave the customer to Supligo, or choose them. Supligo finds them from a phone number or email on file, or Supligo AI finds them from the message. When it is not sure, it asks Whose order is this? and suggests who it might be.
4. Choose how it came in and press Read the order.
Supligo reads it against your products, at that customer's prices, and opens what it read for you to check. It never becomes an order on its own. If Supligo AI chose the customer, it says so: check it is them. Answer each line that needs a product, fix or remove lines, and press Accept order. The order opens, waiting for you to confirm it.
Discard drops it without making an order; the message itself is kept for the record. Anything you leave waits for you: on the web under Messages, the button in Orders; on the phone at the top of Orders.
Still stuck? Signed in to Supligo, open Help: ask your question and get an answer in seconds, or talk to a person.